This course is designed for people working in a customer facing environment.

The entry requirement for this course is:

  • You will be required to attend an informal interview which may include completing an assessment based on your prior qualifications

This course consists of the following modules:

  • An NVQ assessment programme and therefore we will be assessing your competence in dealing with customers

You will be assessed via:

  • Your place of work

This course will lead to progression onto a Level 3 Customer Service Programme.

We want to get you on your course and into a career as quickly as possible, but there are some things you may need to know...

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