This course is designed for people working in a customer facing environment.
The entry requirement for this course is:
- You will be required to attend an informal interview which may include completing an assessment based on your prior qualifications
This course consists of the following modules:
- An NVQ assessment programme and therefore we will be assessing your competence in dealing with customers
You will be assessed via:
- Your place of work
This course will lead to progression onto a Level 3 Customer Service Programme.