This course is designed for people working in a customer facing environment and have the opportunity to make improvements to the service.
The entry requirements for this course are:
- You have to have opportunity and authority to make service improvements to achieve this qualification
- You will be required to attend an informal interview which may include completing an assessment based on your prior qualifications
This course consists of the following modules:
- An NVQ assessment programme and therefore, we will be assessing your competence in dealing with a variety of customers and suggesting and implementing changes to service
You will be assessed via:
- Your place of work
This course will lead to a Certificate in Management Studies.