This course is designed for people working in a customer facing environment and have the opportunity to make improvements to the service.

The entry requirements for this course are:


  • You have to have opportunity and authority to make service improvements to achieve this qualification

  • You will be required to attend an informal interview which may include completing an assessment based on your prior qualifications

This course consists of the following modules:


  • An NVQ assessment programme and therefore, we will be assessing your competence in dealing with a variety of customers and suggesting and implementing changes to service

You will be assessed via:


  • Your place of work

This course will lead to a Certificate in Management Studies.

We want to get you on your course and into a career as quickly as possible, but there are some things you may need to know...

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