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The Digital Support Services T-Level is a Level 3 course designed for students aged 16-18 who are looking towards a career in the Software Production or Digital Industries.

Career options might include:

  • IT support technician
  • Digital service and application Technicians
  • And many more

 You will study this course for 2 years.

This course will lead to progression to higher level courses such as an HND, higher-level apprenticeship, university degree or employment

The entry requirements for this course are:

  • 4 GCSEs at Grade 9 to 4 (A*-C) or equivalent including English and maths
  • Or successful completion of the Digital T-Level Transition Programme

You will be required to attend an informal interview which may include completing an assessment based on your prior qualifications.

Where entry requirements have not been achieved, students may be referred to the T-Level Transition Programme.

This course consists of the following modules:

Core Content:

All students will develop a general understanding of:  

  • How digital technologies impact business
  • The ethical and moral implications of digital technology
  • Using data in software design
  • Using digital technologies to analyse and solve problems
  • Digital environments, including physical, virtual and cloud environments
  • Legal and regulatory obligations relating to digital technologies
  • The privacy and confidentiality of personal data
  • The technical, physical and human aspects of internet security
  • Planning digital projects
  • Testing software, hardware and data
  • Digital tools for project management and collaboration 

The specialism content includes: 

  • Digital support
  • Applying procedures and controls to maintain the digital security of an organisation and its data  
  • Install, configure and support software applications and operating systems
  • Discover, evaluate and apply reliable sources of knowledge
  • Roles within the digital support services sector
  • Communication in digital support services
  • Fault analysis and problem resolution 

Industry placements: 

All students must complete a minimum of 9 weeks working with an employer(s) on an industry placement.

You will be assessed using a range of methods including: 

  • External examinations
  • Observation
  • Assignments
  • Work placement/journal
  • Projects
  • Witness testimony
  • Personal statements
  • written examinations
  • employer-set projects (ESP)
  • synoptic assignments

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